TSH aims to provide quality customer service. Your compliments or complaints are important to us.
How do I make a complaint?
If you have a complaint, we will deal with it quickly and fairly. We are committed to dealing with complaints in a constructive and serious manner. We will tell you what is happening with your complaint and will do everything we can to help you. We will use your complaint to review and improve the way in which we provide services.
For families that are from a culturally and linguistically diverse (CALD) background, TSH is able to arrange interpreters to assist with this process. Communicating a complaint to us will not affect your rights to receive a service from TSH.
Who will receive my feedback
You can make a comment in person, by telephone, in writing or by using the form below.
How do I make a compliment?
A copy of your feedback will be sent to TSH CEO Mark Fitzpatrick, TSH Executive Assistant Kendra Shields, and TSH Head of Clinical Services Kerry Piccotti.