TSH aims to provide quality customer service. Your compliments or complaints are important to us.

How do I make a complaint?
If you have a complaint, we will deal with it quickly and fairly. We are committed to dealing with complaints in a constructive and serious manner. We will tell you what is happening with your complaint and will do everything we can to help you. We will use your complaint to review and improve the way in which we provide services.

For families that are from a culturally and linguistically diverse (CALD) background, TSH is able to arrange interpreters to assist with this process. Communicating a complaint to us will not affect your rights to receive a service from TSH.

Who will receive my feedback
You can make a comment in person, by telephone, in writing or by using the form below.

How do I make a compliment?
A copy of your feedback will be sent to TSH CEO Mark Fitzpatrick, TSH Executive Assistant Kendra Shields, and TSH Head of Clinical Services Kerry Piccotti.

    Please provide your details if you agree to be contacted. You may make an anonymous report.

    Whistleblower Policy

    This Whistleblower Policy outlines a confidential process for reporting concerns about the business or an individual’s behavior. This includes breaches of policies, human rights, safety, environmental issues, financial reporting, fraud, or other corporate misconduct. Reports are handled by the Disclosure Officer, as outlined in the Whistleblower Policy.

    The Health and Disability Services Complaints Office (HaDSCO)

    You can make a complaint to the Health and Disability Services Complaints Office (HaDSCO). This independent statutory authority offers impartial resolution services for complaints relating to health or disability services in Western Australia. The service is free and available to all users and providers of health or disability services.

    HaDSCO Contact Details:

    GPO Box B61, Perth WA 6838

    Phone: 08 6551 7600

    Fax: 08 6551 7630

    Country Free Call: 1800 813 583

    TTY: 08 6551 7640

    Email: mail@hadsco.wa.gov.au

    NDIS Quality and Safeguards Commission

    You can also make a complaint to the NDIS Quality and Safeguards Commission about any NDIS-funded services. A person does not need to raise the complaint with the provider before approaching the NDIS Commission.

    How to Make a Complaint to the NDIS Commission:

    – Phone: 1800 035 544 (Free from landlines)

    – TTY: 133 677 (Interpreters available)

    – Use the National Relay Service and ask for 1800 035 544

    – Fill out a complaint form on the NDIS website: [NDIS Commission](https://www.ndiscommission.gov.au)